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Mermaids supports transgender, nonbinary and gender-diverse children and young people until their 20th birthday, as well as their families and professionals involved in their care. Mermaids also offer web chat support to students up to the age of 25.

The helpline team offer emotional support, a gateway to the parents and young people’s forums, information about current legislation and protections under the law, plus signposting to training and resources. Phone lines, webchat and email are covered by volunteers and staff between 9am and 9pm, Monday to Friday. If no one is available and your situation is urgent, you can use the text chat service 24/7 for crisis support or email

If you are unable or not ready to access helpline support you can also email Mermaids. Please ensure when you are contacting by email that you include the age of your child (or your age if you are a young person contacting us) and where you are from.

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