Financial Ombudsman Service

Description

The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.
We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001.

Our service is free for consumers, and every year well over 1 million people contact us about problems with:

• bank accounts, payments and cards
• payment protection insurance (PPI)
• home, car, travel and other types of insurance
• loans and other credit, like car finance
• debt collection and repayment problems
• mortgages
• financial advice, investments and pensions

Find out more about the complaints we can help with

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