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We want to make things as easy as possible for you. When we speak for the first time, we’ll often already know a little about what happened (particularly if you have been referred by the police or someone else), so you won’t need to tell your story again and again.

We’ll work with you to understand exactly what kind of help and support you need. We’ll also assign you your own care coordinator who’ll be there for you throughout to ensure all those needs are met, and that you’ll always have someone to talk to. We’ll work with you to understand exactly what kind of help and support you need.

We know everyone’s experience of crime is different, so your care coordinator will agree a specially tailored support package with you. This might include relevant advice booklets, contact numbers for counselling or other support services, help with insurance forms, guidance through the criminal justice process – whatever you might need.

Your care coordinator might also talk through the benefits of Restorative Justice with you. Restorative Justice’s aim is to empower you to cope and recover from your experience. This can include, should you wish, the opportunity to communicate with your offender, where appropriate, in order to explain the impact their actions had on you. Find out more about Restorative Justice here.

We’ll be here for you as long as you need us and if you want to get back in touch at a later date then that’s fine.