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The Prisoners’ Families Helpline can support you if you have a family member who is in contact with the criminal justice system in England and Wales.

They provide advice and information on all aspects of the justice system, from what happens when a loved one is arrested, to visiting a prison, to preparing for release.

Their team is made up of highly trained, skilled staff and volunteers with professional and personal experience of the criminal justice system.

They can provide practical information, emotional support, and refer you to additional support should you need it.

It is a free, confidential service – you do not have to give your name if you do not want to, and any information you do give us is kept confidential.


Freephone Helpline 0808 808 2003

Helpline opening hours:
Monday – Friday 9am – 8pm
Saturday and Sunday 10am – 3pm

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